Terms of Use

1. Acceptance of Terms

By using Hill Country Cleaners services or website, you agree to these Terms of Use. If you do not agree, please do not use our services.

2. Service Description

Hill Country Cleaners provides professional residential and commercial cleaning services in Austin, Texas and surrounding areas. Services include:

• Regular house cleaning
• Deep cleaning services
• Move-in/move-out cleaning
• Airbnb turnover cleaning
• Additional services as specified

3. Booking

4. Cancellation and Rescheduling

• Cancellations must be made at least 24 hours before scheduled service
• Rescheduling is allowed up to 12 hours before service
• Late cancellations may incur a fee
• Emergency cancellations will be handled case-by-case

5. Client Responsibilities

As a client, you agree to:

• Provide accurate contact and service information
• Ensure safe access to cleaning areas
• Secure or remove valuable and fragile items
• Provide basic utilities (water, electricity)
• Inform us of any special requirements or concerns
• Be present or arrange access for scheduled services

6. Service Guarantee

• We guarantee 100{}atisfaction with our services
• Quality issues must be reported within 24 hours
• We will return to address any legitimate concerns at no charge
• Guarantee applies to the specific service performed

7. Liability and Insurance

• Hill Country Cleaners is fully insured and bonded
• We are liable for damages caused by our negligence
• Damage claims must be reported immediately
• Liability is limited to the cost of the service provided
• We are not responsible for pre-existing damage

8. Privacy and Confidentiality

We respect your privacy and maintain confidentiality of your personal information and home. Our team is trained in professional discretion and security.

9. Website Use

• Our website is for legitimate business purposes only
• Do not attempt to hack, disrupt, or misuse our systems
• Content is protected by copyright and trademark laws
• We reserve the right to modify or discontinue services

10. Dispute Resolution

Any disputes will be resolved through:

• Good faith negotiation between parties
• Mediation if necessary
• Arbitration under Texas state law
• Jurisdiction in Austin, Travis County, Texas

11. Changes to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of any changes. Material changes will be communicated via email or website notice.

12. Contact Information

For questions about these Terms of Use:

• Phone: (737) 377-1771
• Email: info@hillcountrycleaner.com
• Address: 3001 Esperanza Crossing #1004, Austin, TX 78758
• Business Hours: Monday-Friday 8 AM - 6 PM, Saturday 9 AM - 4 PM