Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
Personal Information
When you book our cleaning services, we collect:
- Name and contact information (phone, email)
- Service address and ZIP code
- Service preferences and special instructions
- Payment information (processed securely through Stripe)
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Pages visited and time spent on site
- Referral source and search terms
- Device information and screen resolution
2. How We Use Your Information
We use your information to:
- Provide and schedule cleaning services
- Process payments and send booking confirmations
- Communicate about your service and updates
- Improve our website and services
- Comply with legal requirements
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only:
- With service providers who help us operate our business (payment processors, scheduling tools)
- When required by law or to protect our rights
- With your explicit consent
4. Data Security
We protect your information using:
- SSL encryption for all data transmission
- Secure payment processing through Stripe
- Limited access to personal information
- Regular security updates and monitoring
5. Cookies and Tracking
We use cookies to:
- Remember your language and preferences
- Analyze website traffic and usage
- Provide personalized experience
You can control cookies through your browser settings.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
7. Third-Party Services
We use the following third-party services:
- Stripe for payment processing
- Google Analytics for website analytics
- Google Calendar for scheduling
- Telegram for internal notifications
Each service has its own privacy policy governing the use of your information.
8. Contact Us
If you have questions about this Privacy Policy, contact us:
- Phone: (737) 273-3339
- Email: info@hillcountrycleaner.com
- Address: 3001 Esperanza Crossing #1004, Austin, TX 78758